Herba Medica, d.o.o. is a company offering natural teas and food supplements. Our head office is located at Preserska cesta 5, SI-1235 Radomlje, Slovenia.
You can contact us by email at info@herba-medica.si or call us on +386 (1) 562 06 03.
To place an order, simply browse our online shop, select the products you want and add them to your basket. Proceed to checkout, and once your payment has been processed, you will receive a confirmation email. Your order is confirmed when you receive a confirmation from us (not just an automatic receipt confirmation).
We accept the following payment methods:
Credit cards (Visa, Mastercard)
Bank transfer (by invoice)
Personal collection (payment possible in advance)
Payment upon collection
The shipping costs are calculated at the time of purchase according to weight and Size procurement; and delivery location.
Postage is free for orders over 75 € in Slovenia.
Orders are usually dispatched within 3-5 working days. Delivery times may vary depending on the location and delivery service you choose. You will also receive a tracking number after dispatch.
If you need to update your delivery address, please contact us as soon as possible at info@herba-medica.si.
We can only change the address before dispatching your order.
You can cancel your order before dispatch. Once the order has been dispatched, cancellation is no longer possible. In case of cancellation, please contact us immediately.
Yes, we allow international shipping. Delivery times and costs vary depending on the recipient country. You can check shipping options and prices at the time of checkout.
As a consumer, you have the right to 14 days withdraw from the contract after receiving the product.
However perishable products or Closed products, that have been opened cannot be returned for health and hygiene reasons.
For more information, see our Refund and reimbursement policy.
If you receive a damaged or defective product, please notify us within 2 months since the fault was discovered. We will help you with the return or replacement process.
Yes, most products can be returned within 14 days.
However, products such as food supplements, teas or open sealed products, cannot be returned due to health and hygiene regulations.
Yes, we guarantee the quality of our products against material defects.
If the product appears to be damaged, please notify us within 2 months from the discovery of the fault, and we will arrange a replacement or refund.
We take data protection seriously.
Your personal data is processed in accordance with our Privacy Policy, to ensure the security of your information during and after the procurement process.
Our natural teas and food supplements are not intended for the treatment, diagnosis, prevention or alleviation of a medical condition.
If you are taking medication or have a medical condition, consult a healthcare professional before use.
Yes, you will receive your order after dispatch tracking number, which allows you to track the status of your delivery.
We aim to dispatch quickly, but occasionally there may be delays due to delivery services.
If you are delayed, please contact us at info@herba-medica.si and we'll help you solve the problem.
In the event of a dispute, we encourage peaceful resolution.
If no agreement can be reached, the dispute shall be settled at the competent court in Ljubljana, Slovenia.
If you have forgotten your password, click on the link »Forgotten password« on the login page and follow the reset instructions.
You will receive a link to reset your password in your e-mail.
Yes, we offer the possibility personal collection. You can pick up your order at our location, and payment can be made in advance.
